Customer Relationship Management
Understanding your customers is a key part of running any business and is at the core of our platform. GramercyOne’s CRM system provides flexible, comprehensive recording of customer information and transaction data, coupled with easy access to those records.
CRM Features:
- Track all customer purchases and transactions in one centralized file
- View comprehensive customer data including photos, orders and appointments
- Track membership, class, referral and loyalty programs within the profile
- Create custom fields to capture information relevant to your business
- Perform fast and effective searches
- Automate alerts to notify staff or customers of important details
- Run reports to target market special offers to select groups of clients
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