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iSPA

The Leading Hosted Solution for Hotel & Resort Spa,
Fitness & Activity Management.

GramercyOne’s business management tools enable Hotel and Resort brands to increase revenues, control costs, manage inventory and monitor KPIs across all locations. The Booker platform integrates with major PMS systems to ensure a seamless user experience. Our Booker brands are operating in 39 countries, are translated in to nine languages, have multi currency support and process various tax structures to ensure a local experience for our partners.

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Multi-Lingual with Multiple Currencies

True Internationalization from GramercyOne

  • Available in nine languages: English (US), Chinese, French, German, Spanish, Portuguese, Russian, Hungarian and English (UK)
  • Multiple currencies and customers in 39 countries across four continents

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Enterprise Class

Complete Functionality and Support with Years of
Hospitality Experience

  • Easy to use. Easy to train. Easy to implement.
  • We import your customers, configure your environment, and can have a new location up and running in under two weeks* (excluding initial installation)
  • Integration – SpaBooker has built in XML APIs for real-time integration
  • Enterprise class – preferred software solution for Hilton Family of Spas worldwide

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Yield Management

Match Price to Demand to Optimize Your Pricing Structure

  • Yield Management tools to dynamically offer promotions and specials during slower periods
  • Custom reports – track, analyze and report on your customers with ease
  • Centralized promotions – with a corporate level log-in, marketing promotions can be created with ease

CRM

Customer Relationship Management

Manage, Track and Report on Your Customers with
SpaBooker’s CRM Module

  • Manage your customer relationships across brands and locations
  • Utilize powerful membership and loyalty programs for repeat guests — including preferences, guest history and product purchases
  • Track brand specific interactions by adding custom fields to your client records

Online

Online Booking & Specials Engine

Create and Drive Business to Your Spa

  • Real-time online booking for appointments, classes and your products!
  • Sell products, services, classes and memberships online
  • Create and track promotions through our deals engine